#10things #10things you should know about chatbots Generic chatbots are not fit for many of the purposes they’ve been deployed for. If correctly programmed, chatbots can spe... Apr 22, 2022 Read Article
Innovation Chatbots have failed at customer service – where to next? by Ryan Falkenberg. Chatbots were coming to save the day in customer service. They promised automation, a better experience,... Mar 22, 2022 Read Article
Innovation Why you need digital expertise with customer service by Ryan Falkenberg. In order to understand the role digital experts can play in providing an improved customer experience, l... Jul 20, 2021 Read Article
