Sizwe Dlamini Digital transformation is multigenerational by Sizwe Dlamini. Digital transformation is not about technology, it’s about people. Jun 17, 2021 Read Article
#10Q #10Q: Reinventing retail customer engagement in a post-Covid world Here’s how retailers can begin to build a unified customer engagement strategy to boost brand loyalty. Jun 4, 2021 Read Article
Nompumelelo Mokou The fine balance between personalisation and privacy by Nompumelelo Mokou. Balancing consumer demand for privacy with retail and brand customer experience. Apr 12, 2021 Read Article
Innovation How Virgin lifts customer experience by Scott Gray & Derick Du Preez. Half of the work from a CX perspective is getting people to the door - and then through the... Mar 25, 2021 Read Article
Nompumelelo Mokou Reimagining the in store experience in an omnichannel world by Nompumelelo Mokou. There is hope for physical stores if they become a key component of an omnichannel strategy. Mar 17, 2021 Read Article
Nompumelelo Mokou Building a better loyalty programme by Nompumelelo Mokou. Retailers need to think beyond loyalty programs and towards blockchain and co-creation. Feb 24, 2021 Read Article
Michael Smollan Brand power: show, don’t tell by Michael Smollan. Smart brands are starting to realise that creating an image is far less important than keeping things re... Feb 15, 2021 Read Article
Retail Put the consumer back in the centre of commerce by Michael Smollan. Put the customer back at the centre of everything or fail, like so many local and international brands a... Jan 25, 2021 Read Article
Nompumelelo Mokou The African retail sector is ripe with innovation by Nompumelelo Mokou. The potential of the African retail market is massive and innovation abounds on the continent. Jan 20, 2021 Read Article
