#21interviews #21interviews: Data is key to the future of shopping by Nompumelelo Mokou. Trends in online shopping have been advanced by years. This acceleration is an opportunity for all ret... Dec 17, 2020 Read Article
#10Q #10Q: Transforming digital payments while building brand loyalty Clayton Hayward, CEO and co-founder of Ukheshe, recently announced that Ukheshe launched a prepaid payments programme with M... Oct 2, 2020 Read Article
Innovation Driving better returns on marketing spend beyond lockdown by Grant Lapping. Brands need to get their messaging right, as marketing budgets will be under severe pressure until the eco... Sep 29, 2020 Read Article
Innovation CX is key to curbing retail casualties from COVID-19 by Nompumelelo Mokou. While COVID-19’s impact on the retail sector resulted in an abrupt shift in consumer behaviour, it a... Sep 15, 2020 Read Article
Retail Is empathy the new brand equity of retail? by Mimi Nicklin. This is a new world where the customer IS our organisation. Sep 1, 2020 Read Article
Branding We have entered a ‘Novel Economy’ by Brian Solis. We have entered a ‘Novel Economy’ as the global pandemic has reset standards for brand engagement and ma... Aug 27, 2020 Read Article
Innovation NEXT: Safeguarding your business until you can trade profitably by Louise Burgers. What do you do when you can’t do business under lockdown or your consumer market has disappeared overni... Aug 13, 2020 Read Article
Branding What the pandemic is teaching brands about customer experience by Dan Herman. The COVID-19 pandemic has shifted customer behaviour in unprecedented ways. Aug 3, 2020 Read Article
Dave Nemeth The retail journey towards 2025 by Dave Nemeth. The face of retail was destined to change a long time before the disruptions that 2020 threw into the mix. Jul 23, 2020 Read Article