Dermot Latimer The dawn of immersive CX By Dermot Latimer, Group CEO, Point Group. Brands that invest in AI to achieve deeper intimacy with their customers are leap... May 29, 2023 Read Article
Trends TRENDING: How to conjure magic for your consumers By Louise Burgers, Retailing Africa Editor. Consumers expect brands to play a key role in delivering a better future, by sol... May 25, 2023 Read Article
Trends, Zuko Mdwaba #HOPE lies in sustainable business growth this year By Zuko Mdwaba, Salesforce SA VP & Country Leader. Trends come and go, but retailers which expect to be around beyond 2023 ... Jan 23, 2023 Read Article
Kirsty Bisset, Trends #HOPE: Consumers still want to shop By Kirsty Bisset, HYH Durban MD. The hope for retail in 2023 will be malls that give people things to do, besides shopping -... Jan 16, 2023 Read Article
Zuko Mdwaba New retail: Experiential, consolidated & value-driven By Zuko Mdwaba, Salesforce SA VP & Country Leader. Having data about the customer is important for retailers, but having me... Dec 7, 2022 Read Article
Trends WEBINAR: A new frontier in South African retail Wunderman Thompson is hosting a special deep-dive session into the four key emerging trends to be aware of, in a webinar for... Oct 25, 2022 Read Article
Innovation Q&A: The 5 secrets of CX in the cloud Businesses need to treat customer experience as their most important competitive advantage, says Inayeth Govender, GM demand... Sep 1, 2022 Read Article
Trends TRENDING: If you’re happy and you know it, clap your hands by Louise Burgers. Brands are realising that their consumer is not the same person as two years before, and new strategies a... Jul 5, 2022 Read Article
People Q&A: How to understand your customers better Customer experience and customer service are inextricably linked, so what can organisations do to enhance both? Leigh Whitin... Jun 9, 2022 Read Article
