Retail How reverse logistics is upping the returns game in retail By Lars Veul, Pargo Co-Founder. A survey we undertook last year shows that 70% of consumers say having the option to return ... Jun 6, 2023 Read Article
eBOOKS eBOOK: Exclusive shopper research from 2022 Bateleur survey Currently, 76% of SA shoppers find retail service in store “indifferent”, and 94% believe there is room for improvement,... Sep 14, 2022 Read Article
People Q&A: How to understand your customers better Customer experience and customer service are inextricably linked, so what can organisations do to enhance both? Leigh Whitin... Jun 9, 2022 Read Article
#10things #10things you should know about chatbots Generic chatbots are not fit for many of the purposes they’ve been deployed for. If correctly programmed, chatbots can spe... Apr 22, 2022 Read Article
#10things #10things on how conversational marketing builds loyalty Customers want brands to engage with them on their terms, in a seamless and authentic manner, where the interaction is perso... Feb 25, 2022 Read Article
Dave Nemeth Time to address the needs of retail store staff by Dave Nemeth. Retailers need to redefine their workforce models and explore new ways to serve the consumer and keep staff ... Feb 9, 2022 Read Article
Dave Nemeth Retailers require a multi-focus approach by Dave Nemeth. Over the past few months, I have been horrified by the lackadaisical attitudes of retailers towards their ph... Nov 29, 2021 Read Article
Claudia Ferguson, People Customer service: We still need humans by Claudia Ferguson. In today’s world, while technology may run the backend, people need to dominate the front. Retailers ... Mar 6, 2020 Read Article
