Retail Is empathy the new brand equity of retail? by Mimi Nicklin. This is a new world where the customer IS our organisation. Sep 1, 2020 Read Article
Branding What the pandemic is teaching brands about customer experience by Dan Herman. The COVID-19 pandemic has shifted customer behaviour in unprecedented ways. Aug 3, 2020 Read Article
NEXT NEXT: How WhatsApp works for retail in 2020 by Ryan Egnos. In times of crisis, customers want rapid responses. And they want this faster and more helpful service on the... Jun 11, 2020 Read Article
