Innovation Impact of ChatGPT in the retail & ecommerce space By Michael Smollan. Smollan Chief Growth & Innovation Officer. ChatGPT has democratised AI, and the bottom line is that it c... Mar 14, 2023 Read Article
Michael Smollan The magic formula for successful omnichannel retailing by Michael Smollan. Physical retailers are trying to work out the magic formula to compete with digital, when the answer is ... May 4, 2022 Read Article
Michael Smollan The concept of selling experiences by Michael Smollan. Entertainment and escapism all sweep onto centre stage as the spotlight shines on the experience economy... Mar 23, 2022 Read Article
Michael Smollan #NEXT2022: Retailers & brands – Plotting a post pandemic path by Michael Smollan. Competitive advantage in this new era is by using data integration and collaboration. Jan 12, 2022 Read Article
Michael Smollan Why aren’t retailers pushing vaccinations? by Michael Smollan. No retailer took the proverbial bull by the horns and pushed the vaccination envelope. Why not? Dec 1, 2021 Read Article
Michael Smollan eGrocery: Making the layers matter by Michael Smollan. eGrocery continues to challenge traditional retailers, with online sales expected to surpass $100 billio... Oct 27, 2021 Read Article
Michael Smollan AR and retail collide by Michael Smollan. Thinking beyond today, retailers need to enhance the physical space for consumers. Sep 22, 2021 Read Article
Michael Smollan Click & Collect done right can drive revenue, brand affinity by Michael Smollan. Click & collect should be a bigger thing. Done right, it is a brilliant solution for everyone. Aug 18, 2021 Read Article
Michael Smollan Post-pandemic stores of the future by Michael Smollan. Amidst the pandemic scramble, retailers with the strongest and most durable supply chains, have come out... Jul 26, 2021 Read Article