Innovation

by Nompumelelo Mokou. While COVID-19’s impact on the retail sector resulted in an abrupt shift in consumer behaviour, it also sparked a necessary (and swift) shift in business operations...

by Terena Chetty. What exactly is Customer Experience and what significance does it hold for businesses?...

by Mark Thomson. Many changes the retail industry is implementing to counter the effects of the pandemic will become permanent....

by Jeanne Lloyd. If you rely on sales of a product or service, you have to treat the extension or complete move-over to a virtual environment just as seriously as the in-person exp...

by Louise Burgers. What do you do when you can’t do business under lockdown or your consumer market has disappeared overnight?...

by Louise Burgers. How do we reimagine our businesses and new business models, in the midst of the biggest economic crisis the world has faced since the Second World War? Business trends...

BREAKING NEWS: by Louise Burgers. The V&A Waterfront will launch a food theatre concept, Maker’s Landing, at the Cape Town Cruise Terminal area, this December....

by Mark Thomson. The retail spaces that shoppers are returning to post-Covid are not the same ones they shopped in previously. Forward-thinking retailers are turning to new technologies...

by Mike Freedman. As giants fall, will malls begin to shutter? Will some battle on, amid ‘to let’ signs and lessening footfall, while a few still flourish?...

by Craig Bellingham. Shoppers want technology that makes their lives easier and that creates better experiences. COVID-19 has throttled the South African retail sector, but ecommerce...

by Ciarán McKivergan. There are very good reasons why small retailers and entrepreneurs should consider adding Facebook Shops (and its sibling Instagram Shops and related app Whatsapp),...

by Mark Thomson. Everything from printers and consumer mobile devices to food service equipment and coolers are now capable of sending back data – but how can convenience store (C-store)...