Innovation

by Nick Durrant. Even if brands can target personalised content to valuable audiences, they often lack a direct way to measure the aggregate impact....

by Leanne Goott. Only 12% of consumers find mobile shopping convenient. People who have a negative mobile experience are 62% less likely to purchase from a brand again. ...

by Vincent Lanz. As ecommerce penetration rises, retail margins fall. The only way to break the reducing margin chokehold is to have greater efficiency within the store....

by Rahul Mudgal. How do we be more human in this digital world? How do we curate experiences that are meaningful with genuine empathy?...

by Anupam Pahuja. Digital payment trends in the retail space that will playout over the next while....

How the Africa Continental Free Trade Area (AfCFTA) could boost trade for the refrigeration industry....

by Prof Mignon Reyneke. Looking at how online retail has developed globally highlights five essential considerations when starting an ecommerce journey in South Africa, and Africa...

TF Virtual unpacks its virtual mall concept that will be going live in October with luxury and bespoke brands....

by Mark Thomson. Globally, retailers are currently challenged by a shortage of labour at every level, from delivery drivers to store associates....

by Kirsty Bisset. A look at how brands are already using NFTs in categories that are the hottest NFTs right now: art, fashion and entertainment....

McKinsey assess what the EU draft regulations into the development, ethical and legal use of AI means for organisations....

by Tom Kaneshige. CX leadership is also increasingly falling into the lap of the CMO - and it's a political quagmire....