Innovation

by David Lancefield. Profound shifts in commerce is putting pressure on retailers to deliver more goods in more ways – and to look beyond the barcode to be sure they can deliver what...

Unless organisations take a long view on migration to the cloud, they may not capture the larger constellation of the $1 trillion value potential of the cloud, warns McKinsey...

by Kate Stephani. When your audience is bombarded with thousands of marketing messages every day, how do you break through the noise?...

by Tom Kaneshige. When people are in the market for a product, they give off a symphony of buyer intent signals....

by Kegan Peffer. To remain competitive, retailers need to think past their own brand and consider the overall experience of the on-the-go consumer....

Ensuring digital and online service integration improves the shopping experience is crucial in attracting and retaining customers, says John Watling, managing director within the Retail...

by Pieter Groenewald. How digital’s ‘shadow marketing’ tool, word-of-mouth, became a necessity for ecommerce success. ...

by Chelsea Owens. Four insights into the current challenges and opportunities facing South African CMOs in the retail market....

by Tom Kaneshige. Digital marketing truly does break barriers, from product lines to geographical borders, opening doors to a vast horizon of possibilities....

by Ryan Falkenberg. Chatbots were coming to save the day in customer service. They promised automation, a better experience, and a way for businesses to learn....

by Nick Durrant. Many business and technology leaders name personalisation as a top commerce technology investment priority....

Toni Carroll, founder and CEO of nutricosmetic brand My Beauty Luv, talks about the global trend towards nutricosmetics and expanding her brand in SA....