People

by Sizwe Dlamini. A large portion of marketing and customer service has shifted to digital channels and data analytics brings a newfound science to marketing now....

by Natalie Laurencik. The SA information regulator takes strong action against POPIA infringements – could your company be next in the firing line over customer data protection?...

by Dave Nemeth. There is no quick fix for mall owners, and it will be survival of the most innovative....

by Nompumelelo Mokou. Balancing consumer demand for privacy with retail and brand customer experience....

Synthesis marketing manager, Kim Furman, shatters the 10 myths of the informal economy....

by Ann Lamont. Practicing empathetic leadership is difficult, but benefits our customers and indeed, the entire planet....

by Jonathan Hurvitz. Subscription-based businesses are proving to be among the most resilient in this economy....

Acceleration has appointed Virginia Alvarez to head up its new EMEA Cognitive Intelligence Practice....

by Michael Smollan. Purpose is driving brand development as consumers gravitate to businesses with heart....

by Tshiamo Tladi. There is a pressing need to deliver campaigns that can guarantee conversion and increase usage....

by Nompumelelo Mokou. There is hope for physical stores if they become a key component of an omnichannel strategy....

by Craig Hannabus. Criticism is the package in which responsibility and accountability are wrapped....