People

Bulk-buying of non-perishable items is a retailer strategy to help consumers to save money and stock up their pantry, says Tanya Sigamoney, Makro brand manager....

by Denys Hobson. The supply chain is a fundamental cog for business resilience and growth, as recent years have proved....

by Terena Chetty. A simple way to ascertain whether marketing content adds value or not is to consider the “shareability potential” of it....

by Kirsty Bisset. Here are five of the latest influencer retailer trends that you can incorporate into your communications strategy....

Customer experience and customer service are inextricably linked, so what can organisations do to enhance both? Leigh Whiting, experience design lead at Decision Inc, provides the ...

by Sanet Yelland. The rise of sensory and engaged tech experiences can transform, engage and ultimately create a differentiated experience for brands and the retail space....

by Jonathan Hurvitz. Retailers now have to focus their energy on ensuring that their customers feel like they’re understood as individuals....

by Leanne Goott. For retail sectors, the metaverse has the potential to transcend any current real or digital customer experience....

by Craig Hannabus. While customer experience does play a large role, there are so many other factors to consider in customer loyalty....

by Denys Hobson. Inflation fears, accelerated rate hikes and the return of power cuts fuel supply chain disruptions....

by Jonathan Hurvitz. In the five sectors where the sharing business model prevails, sales revenue will grow to $335 billion by 2025, says PwC....

by Leanne Goott. The most advanced future smart homes will be superintended by AI stewards capable of reading and emotionally responding to the needs of its inhabitants....