People

Africa, already buffeted hard by COVID-19 and its attendant impacts, has been particularly affected by the fallout from the war in Ukraine, says Bryan Turner, partner, Spear Capita...

by Sanet Yelland. Private label brands are showing growth in the category, and the biggest future private label growth strength, is connecting to the experience economy....

No matter the industry, customer data and insights are vital to helping deliver meaningful experiences, create strong engagement and achieve customer satisfaction, says Moagi Bodibe,...

by Kirsty Bisset. In-store apps are driving the merger of online shopping and in-person retail. From product information to shopping assistance, these apps help enhance customer ex...

by Jonathan Hurvitz. Today’s consumers are discerning, and want to share in the journey of companies and brands which seek profit with purpose and do not exploit their customers,...

by Leanne Goott. The current big buzz in frontier tech is Ambient Computing, and many predict that it will become all-pervasive in our lives within the next decade. ...

by Terena Chetty. The growth of the online consumer sector provides an added layer of complexity. These are some of the key considerations for brands when it comes to online audience...

by Denys Hobson. Retailers and importers are being encouraged to book well in advance of their required shipment dates, and to factor in longer lead times....

by Sanet Yelland. Retailers need to find a balance between staying true to their entrepreneurship roots while innovating and trying new things to drive value....

by Jonathan Hurvitz. Retailers need to realise that the customer journey starts long before they decide to buy something....

by Kirsty Bisset. As the metaverse takes off, it is launching new retail avenues and a nascent digital goods economy - all of which will inform spending habits....

by Leanne Goott. When the metaverse develops into a fully-functional reality, and people start experiencing its true power, ecommerce as we know it may become an obsolete concept....