Trends

by Murray Legg. The rise of nano influencers is a leveller for small local ecommerce businesses competing against big brands. Here’s how....

Poor CX is costing etailers dearly at R11,95 billion in lost sales annually, says the latest SA digital CX report....

The FMCG industry needs to address the growing dilemma around food safety and the environment....

by Greg Potterton. It is always perilous to generalise about any group of individuals, but there are fundamental differences between Gen Z and Millennials....

With the release of the latest annual BrandMapp study, 30,000 South African consumers have spoken in-depth about their shopping over the first pandemic year. ...

by Mark Thomson. eCommerce is expected to account for 22% of global chain retail sales by 2023, reinforcing the move toward a seamless, omnichannel....

by Sarah-Jane Lowes. Social commerce is blurring the lines between ecommerce and social media....

by Louise Burgers. Are we all too feral for social interaction after over a year of forced lockdown isolation and social distancing?...

by Louise Burgers. These are some of the key insights from the 21 retail and brand leaders in our #21interviews series....

by Mark Thomson. The increasingly exposed vulnerabilities across retail ecosystems is driving action and change....

by Louise Burgers. When there are no more words left, memes will do....

by Louise Burgers. Pep CEO Jaap Hamman, says they believe more traditional top end retail customers will be cost cutting and looking for value. ...