Retail Disloyalty keeps consumers coming back for more By Kirsty Bisset, HYH Durban MD. Rewarded behaviours can include repeatedly purchasing certain products, visiting certain ve... Nov 29, 2023 Read Article
Retail Q&A: Loyalty programmes bank on customer value Well-designed loyalty programmes can help businesses retain these customers by offering rewards and incentives that make the... Jul 25, 2023 Read Article
Branding Driving customer centricity with a modern loyalty programme by Richard Mullins. A modern loyalty model takes a wider view of the customer relationship by recognising engagement and sha... Nov 18, 2021 Read Article
Nompumelelo Mokou Building a better loyalty programme by Nompumelelo Mokou. Retailers need to think beyond loyalty programs and towards blockchain and co-creation. Feb 24, 2021 Read Article
Innovation How WhatsApp drives growth for the retail market by Richard Nischk. Sub-Saharan Africa is classed as a ‘fast grower’ when it comes to the mobile market. Five operators s... Feb 13, 2020 Read Article
Retail Retailers need to develop clear loyalty strategies by Louise Burgers. This week Innervation Pan African Payment Solutions announced that it had scaled its retail offering with... Feb 6, 2020 Read Article
